Refund policy

Refund & Return Policy

Last Updated: November 1, 2026

At Wemorly, customer satisfaction is important to us. We want you to feel confident and happy with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.
  • Products must include their original packaging, tags, and accessories.
  • Proof of purchase or an order number is required.
  • Returns must be approved by our customer support team before being shipped.

2. How to Request a Return

To initiate a return, please contact us at:

Email: wemorly@gmail.com

Include your order number, the reason for your return, and photos if the item is damaged or incorrect.

Our customer support team will review your request and provide return instructions and the appropriate return address.

Please do not send items back without prior authorization.

3. Refund Process

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and clear photographs of the issue.

If the issue is confirmed, we will offer a replacement or a full refund at no additional cost.

5. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Used or worn products
  • Items damaged after delivery due to misuse
  • Personalized or custom-made products
  • Gift cards

6. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs.

If the return is due to our error or a defective or incorrect product, Wemorly will cover the reasonable return shipping costs or provide an appropriate alternative resolution.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accommodated before an order has been processed or shipped.

Once an order has shipped, the standard return policy applies.

8. Exchanges

If you would like a different color or style, please contact our customer support team.

Exchanges are subject to product availability and return eligibility.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Wemorly Customer Support

Email: wemorly@gmail.com

We are committed to providing a smooth and reliable shopping experience.

Thank you for shopping with Wemorly!